Privacy Policy

Privacy Policy

Last updated: February 2026

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of Hong Kong Special Administrative Region ("PDPO").

1. Data We Collect

We may collect the following personal data when you use our booking platform:

  • Identity data: name, email address, phone number
  • Booking data: reservation details, preferences, booking history
  • Payment data: payment card details (processed securely via Stripe)
  • Technical data: IP address, browser type, device information, cookies
  • Communication data: messages, feedback, and support enquiries

2. Purpose of Collection

Your personal data is collected for the following purposes:

  • Processing and managing your bookings
  • Communicating booking confirmations, reminders, and updates
  • Processing payments and issuing receipts
  • Managing your account and membership
  • Improving our services and user experience
  • Complying with legal and regulatory requirements

3. How We Use and Store Your Data

Your personal data is stored securely using industry-standard encryption and access controls. We retain your data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

4. Data Retention

  • Active accounts: Data is retained while your account remains active
  • Booking records: Retained for 7 years for accounting and legal compliance
  • Payment records: Retained as required by the Inland Revenue Ordinance
  • Inactive accounts: Data is deleted 2 years after last activity

5. Your Rights as a Data Subject

Under the PDPO, you have the right to:

  • Access: Request access to the personal data we hold about you
  • Correction: Request correction of any inaccurate personal data
  • Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact our Data Privacy Officer using the contact details below.

6. Third-Party Sharing and Cross-Border Transfers

We may share your personal data with:

  • Payment processors: Stripe, for secure payment processing
  • Email service providers: For sending booking confirmations and reminders
  • Cloud hosting providers: For data storage and service delivery

Where personal data is transferred outside Hong Kong, we ensure that adequate safeguards are in place in compliance with the PDPO.

7. Cookies and Tracking

We use essential cookies to enable core functionality such as user authentication and session management. We do not use third-party tracking cookies for advertising purposes.

8. Contact Us

For any enquiries regarding your personal data or this Privacy Policy, please contact our Data Privacy Officer by email at the address listed on our website.